Privacy Policy


Privacy Policy of Sawai Group Companies in Japan

Sawai Group Holdings Co., Ltd. and its Japanese consolidated subsidiaries, Sawai Pharmaceutical Co., LTD., Medisa Shinyaku Inc. and Kaken Shoyaku Inc., have established a common group privacy policy as follows.

Handling of Personal Information at Sawai Pharmaceutical

Sawai Pharmaceutical Co., Ltd. (hereinafter referred to as “Sawai Pharmaceutical”) complies with applicable laws and regulations, including the Act on the Protection of Personal Information, other norms, and related guidelines. In addition, Sawai Pharmaceutical respects the rights of individuals with regard to their personal information, and will appropriately respond to requests from individuals whose personal information is held by Sawai Pharmaceutical within a reasonable time period.

A. Acquisition (Collection) and Use of Personal Information

Sawai Pharmaceutical acquires (collects) personal information for the following purposes. When collecting personal information for any other purpose, the purpose of use shall be specified in advance and reported or publicly announced to the person. We do not use personal information other than for pre-specified use purposes.

  • Purpose of using personal information about doctors, pharmacists, pharmacies, drug stores, and other healthcare professionals.
    Providing and collecting information on the appropriate use of pharmaceuticals.
    Provision and collection of information on the quality, safety, and efficacy of pharmaceuticals.
    Study and research in the medical and pharmaceutical fields.
    Provision and collection of medical information and academic information.
    Requests for and implementation of clinical trials, post-marketing surveillance, etc.
    Information provision on academic societies, study groups, etc., hosted, co-sponsored, or sponsored by Sawai Pharmaceutical.
    Survey and analysis of the actual use of drugs and user needs.
  • Purpose of use of personal information concerning business partners, organizations, and officers and employees of related government agencies.
    Solicitation, proposal and execution of transactions.
    Communication and provision of information related to our business.
  • Purpose of use of personal information about people accessing our inquiry contact, such as for a drug consultation.
    Consideration, investigation, and response to the details of consultations, inquiries, etc.
    Contacting and providing information to manufacturers, sellers, healthcare professionals, etc.
  • Purpose of use of personal information concerning applicants for employment.
    Examination, decision, and communication of recruitment (acceptance or rejection).
    Communication and provision of information concerning procedures for acceptance or rejection notification, and entering Sawai Pharmaceutical, etc.
  • Purpose of use of personal information concerning employees and their families.
    Management of labor, salary payments, personnel affairs, evaluation, skill development, welfare, health and safety.
    Contacting and providing to employee stock ownership association, health insurance associations, insurance companies, subsidiaries, and affiliates.
    Notification and reporting to government agencies such as social insurance and labor insurance.
    Emergency communications and other measures.
  • Purpose of using personal information of surveillance cameras.
    Recording and verification of anti-crime measures, production and quality control processes.
  • Purpose of using personal information of visitors to our facilities.
    Access control (entry and exit).

B. Supervision of the Business Entrusted

In order to achieve the purpose of personal information use, we may entrust the processing of personal information to a third party. In this case, Sawai Pharmaceutical shall supervise the relevant third party and oblige the relevant third party to properly manage personal information by means of a contract, etc.

C. Shared Use of Personal Information

(1) Joint use within the domestic Sawai Group

We may share personal information within the domestic Sawai Group as follows:

  • Items of Personal Information to be Jointly Used
    Record and content of inquiries, comments, opinions, related to products or services of the Sawai Group companies in Japan (including names, addresses, telephone numbers, e-mail addresses, etc. information, product or service names, etc.)
  • Range of joint user
    Sawai Group companies in Japan listed at the beginning of the Privacy Policy of Sawai Group companies in Japan.
  • Purpose of use by users
    - Response to inquiries, comments, opinions, etc.
    - Study of improvement of products or services of Sawai Group companies in Japan.
  • Persons responsible for the management of personal information to be shared Sawai Group Holdings Co., Ltd.

(2) Joint Use of Medical Database (MDB)

Sawai Pharmaceutical shares personal information of doctors, pharmacists, pharmacies, and healthcare professionals in the Medical Database (MDB) managed and operated by Nihon Ultmarc Inc. in accordance with their purpose of use. Please refer to the website of Nihon Ultmarc Inc. for information on items, range, purpose, etc., of personal data to be used jointly.

D. Procedures for Disclosure or Suspension of Use of Personal Information

All requests regarding the notice of purpose of use, disclosure, correction, addition, or suspension (including deletion) of personal information held by Sawai Pharmaceutical shall be in the form prescribed by us. All procedures are done for free; however, if the reply is required from Sawai Pharmaceutical, the actual cost of the mailing charge shall be borne by the requester of JPY519 (JPY84 for the first-class standard mail and JPY435 for general registered mail).

E. Contact for Inquiries

Contact for Inquiries related to the protection of personal information at the Sawai Pharmaceutical Group is as follows:
2-30, Miyahara 5-chome, Yodogawa-ku, Osaka, 532-0003
Contact for Inquiries regarding personal information, Sawai Pharmaceutical Co., Ltd.
Phone number: 06(6105)5715

F. The Accredited Personal Information Protection Organization

We are a member of The Federation of Pharmaceutical Manufacturers’ Associations of Japan, an authorized personal information protection organization run by the Ministry of Health, Labour and Welfare. The association accepts complaints and consultations on personal information handled by its members.

— Please direct your inquiries to —
Personal Information Protection Center
The Federation of Pharmaceutical Manufacturers’ Associations of Japan
4F, Showa Yakubo Building
4-18, Nihonbashi Honcho 3-chome, Chuo-ku, Tokyo 103-0023
Phone number: 03 (3270) 1810/ Hours: 10:00 to 16:00
(excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and other specified holidays)
Website address: